These Terms of Service ("Terms") govern the use of the HELIO mobile application, owned and operated by Havgard AS.
By downloading, installing, or using the app, you confirm that you have read, understood, and accepted these Terms. If you do not agree, you must not use the app.
Havgard may add, update, and improve information over time. Havgard reserves the right to change, add, or remove parts of features if necessary. By choosing to use the app after these changes are made, you accept the changes.
HELIO is an information and tool app that analyzes weather and traffic data for offshore helicopter transport and offers features such as flight radar, rig overview, shift calendar, course and certificate management, salary calculator, forum, and news section.
The information is advisory and must not be used as a basis for safety or operationally critical decisions. We do not guarantee completeness, accuracy, or continuous availability. This app is for indicative purposes only. Havgard AS takes no responsibility for decisions made based on information from the app.
To use HELIO, you must create an account with your name, email address, and password. You are responsible for:
We may suspend or terminate accounts for violations of these Terms. Havgard AS reserves the right to suspend or terminate user accounts at our sole discretion, with or without cause or prior notice.
New users receive a 7-day free trial with full access to all features. After the trial period, you must choose a subscription to continue using the app.
HELIO offers two subscription levels:
Basic — 49 NOK/month
Provides access to basic features such as weather and traffic forecasts, calendar, and news.
Premium — 69 NOK/month
Includes all Basic features plus extended tools such as full flight radar, course notifications, advanced analytics, forum functionality, and priority updates.
Subscriptions automatically renew every month until cancelled. You can cancel anytime in your device's subscription settings at least 24 hours before the renewal date.
Subscriptions can be purchased through two channels, and the one you use determines who the seller is:
Prices are stated in Norwegian kroner (NOK) and include VAT where applicable. The price is shown clearly before you confirm the purchase. We will notify you in reasonable time before any price change takes effect.
We do not store payment card or account information ourselves.
The seller is Havgard AS, company registration number 936 578 012, registered address Salhusvegen 259 C, 5107 Salhus, Norge, e-mail post@helioapp.no, referred to as "we" or "us".
The buyer is the consumer or business placing the order, referred to as "you". If you are a consumer, mandatory consumer rights apply in addition to these Terms and cannot be limited by them.
If the subscription was taken out through Apple in-app purchase, Apple is your counterparty for the payment itself and Apple's terms govern payment, renewal and refunds. For all other purchases Havgard AS is the seller.
HELIO is a digital service. There is no physical delivery. Delivery is considered complete once the subscription is activated on your user account, normally immediately after payment is confirmed.
If you cannot access a service you have paid for, contact post@helioapp.no. If we do not remedy the situation within reasonable time, you may claim a refund for the period the service was unavailable.
For card purchases you as a consumer have a 14-day right of withdrawal from the day the contract was entered into. No reason is required.
Because access is granted immediately, we ask for your express consent to begin delivery during the withdrawal period. The right of withdrawal is not forfeited: if you withdraw within the deadline, we refund what you have paid, less a proportionate amount for the period you actually had access to the service.
To withdraw, notify us before the deadline expires, for example by e-mail to post@helioapp.no. It is sufficient that the notice is sent before the deadline. You may use the standardised withdrawal form, which we will send you on request. We confirm receipt and refund without undue delay and no later than 14 days after receiving your notice, using the same payment method you used.
The right of withdrawal does not apply to the free trial period, as no payment has been made. If the subscription was taken out through Apple in-app purchase, withdrawal and refunds follow Apple's own procedure.
The service is digital, so there is no physical return. Refunds are given:
Beyond this, the remaining time of a started subscription period is not refunded when you cancel yourself. This limitation does not apply where mandatory consumer law gives you a right to a refund.
If the service does not work as agreed, this constitutes a defect and you may complain. Send complaints to post@helioapp.no describing the issue. We confirm receipt and respond within 14 days.
You must complain within reasonable time after you discovered or should have discovered the defect. For a running subscription you may complain for as long as the subscription lasts, and otherwise within the deadlines set by applicable law on the supply of digital content and digital services to consumers.
Where there is a defect you may require us to remedy it. If remedy does not happen within reasonable time, or is impossible, you may claim a proportionate price reduction or terminate the contract for the defective period. This right is in addition to, and not limited by, the right of withdrawal.
You may cancel at any time, without fee and without giving a reason. Cancelling shall be at least as easy as subscribing:
After cancelling you keep access for the remainder of the period already paid for, and no further charges are made. Cancelling the subscription does not delete your user account; that is done separately under section 10.
You retain ownership of all content you post in the app (e.g., forum posts and course information), but grant us a non-exclusive, royalty-free license to store and display the content to the extent necessary to operate the service.
Users who choose to upload personal or private documents to the app do so at their own risk. Havgard AS is not responsible for the security, confidentiality, or unauthorized access to any documents or files uploaded by users.
You must not post content that is illegal, offensive, misleading, or violates others' rights. Such posts may be removed without notice. In case of serious violations, Havgard may choose to deactivate your account.
HELIO provides vacancy listing and recruitment features, allowing users to browse job listings, create and manage CVs, apply for positions, and for recruiters to post vacancies and review applications.
Users may create, upload, and store CVs within the app. By creating or uploading a CV, you acknowledge that:
When you apply for a vacancy through HELIO, your CV and application details are shared with the recruiting company associated with that listing. By submitting an application, you explicitly consent to:
If you choose to make your CV publicly visible to recruiters, companies with recruiter access may browse and view your CV without a specific application from you. You can control your CV visibility at any time through your profile settings.
Companies and recruiters using HELIO's recruitment features are independently responsible for:
Havgard AS acts as a data processor facilitating the transmission of application data between candidates and employers. We are not responsible for how recruiting companies handle your personal data after it has been shared with them.
Job applications and related data are retained for as long as the associated vacancy is active, plus a reasonable period thereafter for administrative purposes. You may request deletion of your application data at any time by contacting us or through your account settings. CVs stored in your profile remain until you delete them or close your account.
HELIO is a platform that facilitates connections between job seekers and employers. We do not guarantee employment, the accuracy of job listings, or the conduct of recruiting companies. All hiring decisions are made solely by the recruiting companies.
All software, design, trademarks, and content in HELIO belong to Havgard AS or our licensors. You are granted only a personal, non-transferable license to use the app. Everything is protected by copyright, trademark, or intellectual property. Unless otherwise stated, all material in HELIO is owned by Havgard or Havgard's subcontractors. No information in HELIO may be used for purposes other than described without written permission from Havgard AS.
The service is provided "as is". Havgard AS is not liable for loss or damage resulting from:
Use of the app is at your own risk.
If links are provided to third parties and you use them, you leave HELIO. Havgard has no control over these websites and is not responsible for their content. We recommend that you read the terms of service and guidelines of third-party sites before using them.
You may delete your account at any time. We may terminate or modify the service with reasonable notice. Upon termination, personal information is deleted or anonymized in accordance with our Privacy Policy.
We may update these Terms as needed. New versions take effect when published in the app and on the website. Significant changes will be notified in advance.
These Terms are governed by Norwegian law. If you are a consumer resident in another EEA country, the mandatory consumer rules of your country of residence also apply.
Complain to us first. If you have an objection to the service, an invoice or a decision we have made, contact post@helioapp.no. We confirm receipt and respond within 14 days. Most matters are resolved at this stage.
If we cannot agree, you as a consumer may bring the matter to the Norwegian Consumer Council (Forbrukerrådet) for mediation. If mediation is unsuccessful, the case may be decided by the Norwegian Consumer Disputes Commission (Forbrukerklageutvalget). Guidance is available at forbrukerradet.no. If you reside in another EEA country, you may instead contact the consumer dispute body in your country of residence.
If the matter is brought before the courts, ordinary rules of venue apply. As a consumer you may bring proceedings at your own place of residence.
Havgard AS
Company registration number: 936 578 012
Registered address: Salhusvegen 259 C, 5107 Salhus, Norge
Email: post@helioapp.no
Website: www.helioapp.no